Frequently Asked Questions About e-Learning (WBT) Courses

  1. What’s the minimum and recommended system requirements for accessing the web based courses?
  2. Where do I log in?
  3. How do I log in?
  4. When is WBT available?
  5. What type of user support is available?
  6. I cannot login even after registering with www.isectrain.com.
  7. Will I have access to all the available courses once I login?
  8. How can I see a course list after logging in?
  9. Why don’t I see the entire course list when I login?
  10. How can I make payment to buy a course?
  11. Where can I get information from about the courses?
  12. How do I change my password?
  13. How do I edit my profile?
  14. I have forgotten my password. How do I login?
  15. Do I need to finish the entire course in one sitting?
  16. How can I contact isectrain.com ?
  17. How do I get help if I face any problems at any stage?
  18. How do I contact your tech support in case of any technical problem?

 

Q What’s the minimum and recommended system requirements for accessing the web based courses?

A.

Minimum Requirements

  PC MAC
Computer Environment PC with 64MB RAM (128MB recommended) Power Mac G-3, G-4 or higher
Platform Microsoft Win 98 SE/2000/XP Mac OS 9.22 or MAC OS X 10.2 or higher
CPU Intel or AMD CPU at 266 MHz or higher 300 MHz or higher
Monitor 1024X768 resolution at 16-bit color depth 1024X768 resolution at 16-bit color depth
Browser Microsoft IE 5; or Netscape Navigator 7.x Safari or Microsoft IE 5.2
Internet Connection 56.6K min connection; DSL or cable modem (recommended) 56.6K min connection; DSL or cable modem (recommended)
Internet plug-ins Flash 7 Flash 7
Internet Options Cookies and JavaScript enabled Cookies, JavaScript enabled
Internet Security Software No popup blockers or firewalls No popup blockers or firewalls

Recommended Requirements

  PC MAC
Computer Environment PC with 256MB RAM Power Mac G-4 or higher
Platform Microsoft  Windows 2000/XP Mac OS X 10.x
CPU Intel or AMD CPU at 700 MHz or higher 450 MHz or higher
Monitor 1024X768 resolution at 16-bit color depth 1024X768 resolution at 16-bit color depth
Browser Microsoft IE 6.X.X; or Netscape Navigator 7.x Safari
Internet Connection  DSL, Cable or Broadband connection DSL, Cable or Broadband connection)
Internet plug-ins Flash 7 Flash 7
Internet Options Cookies and JavaScript enabled Cookies, JavaScript enabled
Internet Security Software No popup blockers or firewalls No popup blockers or firewalls

Note: Internet Explorer for the Macintosh does not support JavaScript access to applets/AJAX. This is a browser limitation, for this reason, Macintosh IE 5 users cannot access course materials incorporating JavaScript/AJAX functions. Please try accessing this course material from a non-Macintosh machine or a non-IE browser on the Macintosh.

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Q. Where do I log in?

Go to the Web-Based Training portal http://www.isectrain.com

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Q. How do I log in?

A. You need to signup for account at our account registration form http://www.isectrain.com/login/index.php. Each User should only have one email address registered

Q. When is WBT available?

A. WBT is available 24/7 except during routine maintenance or any internet outage beyond our control.

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Q. What type of user support is available?

The best way to report problems and get help is to Call us at 0091-22-26368830, 0091-22-26398138 to speak with our admin directly or send us email at contactus@isec.co.in. We will respond to your e-mail within one business day.

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Q. I cannot login even after registering with www.isectrain.com.

A. It takes upto 4 hours on business days to activate your account once the registration is received. Usually it happens in minutes with complete and accurate form.

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Q. Will I have access to all the available courses once I login?

A. Once you login you will be able to see the courses

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Q. How can I see a course list after logging in?

A. Once the user logins he/she will be able to see the course list.

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Q. Why don’t I see the entire course list when I login?

A. Once you login, you can see a list of courses on the page. The list contains names of all the courses which are available to you. You will have to pay to access other courses. Details of payment options are given on www.isectrain.com.
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Q. How can I make payment to buy a course?

A. You can order online or by sending in your Demand Draft in the name of iSec Services Pvt. Ltd. payable at mumbai and mail it to the following address B 102, Patliputra CHS, 4 Banglows, Andheri(West), Mumbai-53, Maharastra, India

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Q. Where can I get information from about the courses?

A. Email your query to contactus@isec.co.in or call 0091-22-26368830 / 0091-22-26398138

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Q. How do I change my password?

A. After you login, click on your username on the top right side of the page. A page will open. Click on the Change Password button. A page will open. Enter your current and new passwords in the appropriate fields and then click on the Change Password button at the bottom of the fields.

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Q. How do I edit my profile?

A. After you login, click on your username on the top right side of the page. A page will open. Click on the Edit Profile button. A page will open. Make changes to the fields you desire to edit. After editing your profile, click on the Update Profile button at the bottom of the page.

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Q. I have forgotten my password. How do I login?

A. Enter your username and click on the Sign In button without entering your password. A page will open. Click on the Yes, help me log in button. A page will open. Enter either your username or your registered email address and then click on OK button. An email containing instructions to help you login will be sent to you. Check your email to login.

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Q. Do I need to finish the entire course in one sitting?

A. No, you can re-launch the course whenever you want to. The activation is available for upto 30 days from your date of enrollment.

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Q. How can I contact isectrain.com ?

A. You can email to contactus@isec.co.in

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Q. How do I get help if I face any problems at any stage?

A. The best way to report problems and get help is to Call us at 0091-22-26368830, 0091-22-26398138 to speak with our admin directly or send us email at contactus@isec.co.in. We will respond to your e-mail within one business day.

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Q. How do I contact your tech support in case of any technical problem?

A. You can send your query to contactus@isec.co.in

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